We have been beta testing our new ISR ‘In-Store Review Mobile Web App’ with hand selected dealerships for the past week. The feedback has be great thus far. As with any beta testing you learn things you can do better. Our first concern was the acceptance of our app by customers. The second concern was ease of usage. Well I am proud to say we have passed the first two concerns within the first week. However, we have been taking a lot of notes on the proper way to implement the use of this new technology within the dealership sales and service process. Our beta testing dealers have also raised a few concerns:
1. Customer email data collection. (We don’t sell your customers’ email information)
2. Best scanning apps for QR codes. (We use ScanLife and Recommend it)
3. Non scanning capable customers. (Use a tablet or manually enter the associated url link)
4. What about customer who prefer to review us at home. (You can still use the associated url link in an email)
Check back for more updates on our progress with beta testing our ISR Mobile Web App. Our launch date will be coming soon so lookout for an announcement.